Katherine Floyd

Senior Sales Manager, Hyatt Regency Houston
Houston, Texas
Age: 32

In the talk-first world of sales Katherine Floyd has seized upon a rewarding and refreshing lesson that paves her successful way in the hospitality industry. “You have two eyes, two ears and one mouth. Use them in that order,” says the senior sales manager at the Hyatt Regency Houston, echoing the sage advice she received from her boss nine years ago when the Texas Tech grad got her start. She can list her many accolades, including the 2010 Manager Award of Excellence, but Floyd would rather discuss the true rewards of her job: being able to travel the world, indulging her competitive instincts and meeting all kinds of people. Whether quoting Albert Einstein or reciting the glass-half-full adage, Floyd demonstrates a healthy mentality that, combined with her work ethic and personable nature, means she’s ready to excel in any role. Advice she would pass on? “Learn something from every situation. Give credit where credit is due. At the end of the day, client or supplier, we are all people with the common goal of being successful…The important part is how we get there together. And always, always keep your sense of humor!” —Brian Lee