Pennsylvania Convention Center eliminates fee
A labor management fee charged to customers and exhibitors for supplying unionized labor services at the Pennsylvania Convention Center will end this summer. Effective July 1, the Pennsylvania Convention Center Authority and its labor supplier, Elliott Lewis Corporation, will eliminate the 8 percent fee. A recent expansion at the center increased the size of the facility to more than 1 million square feet. “The elimination of the 8 percent fee is in the best interest of the customer and will make the Pennsylvania Convention Center, now larger, much more competitive so more planners choose to meet here and, just as important, choose to return,” says Gregory Fox, PCCA chairman of the board.
This fee elimination is the first step in the convention center’s transition to a new business model that will lower labor costs and attract new business. “We listened to our customers and we took their needs seriously,” says Ahmeenah Young, president and chief executive officer at PCCA. Another step toward a customer-centric focus is hospitality training for every employee in the building, including management staff, union workers and vendors.