Customer service is the practice of treating people as individuals with different needs. [...] Read more
Life is Good CEO Bert Jacobs spread the power of optimism at PCMA. [...] Read more
Women-only floors provide added security. [...] Read more
One of the greatest values of social media is its ability to lead to face-to-face interaction. [...] Read more
There’s no denying the quality and level of thought put into TED events, but how radical are the conferences really? [...] Read more
Educational session presenter Bonnie Wallsh previews her Marketplace sessions. [...] Read more
In some ways, BarCamps and unconferences are a little like the movement. [...] Read more
Marketplace speaker Jeff Hurt previews his general session. [...] Read more
Convention industry responds to backlash over “extravagant” muffins at a government meeting. [...] Read more
Joan Eisenstodt previews her sessions for Rejuvenate Marketplace. [...] Read more
