FAQ

How does the appointment process work?
Planners and suppliers will receive an email stating that the appointment request process in Passport is open six weeks before the show. Mutual requests get priority, then planner requests, and then supplier requests. It is not a first-come, first-served process. As long as you complete your requests by the designated end date, your appointment selections will get the appropriate priority.

1. We provide you with a custom link, ID and password. Can’t find it? Contact us.
2. Review your profile, and e-mail us if you would like to make changes to it.
3. Click “Next” on the profile screen to enter the home page of Passport.
4. Click on “Online Directory” to see who is attending.
5. Click on “Make Appointment Request” to select destinations with whom you are interested in meeting for your one-on-one appointments.

Helpful Hints:

1. First, review whom you’d like to meet.
2. When requesting appointments, you can arrange them in the order of preferences using the tab to the right.
3. If someone has requested you and you’re interested in meeting with them, request them back to increase the likelihood of receiving that appointment on your schedule. To do this:

• Click on “Online Directory” to see who is attending.
• Click on “Make Appointment Request” to select destinations that you are interested in meeting for your one-on-one appointments.
• Review your profile, and if you want to make changes to it, e-mail us. Then click “Next.” We provide you with a custom link, ID, and password. Can’t find it? Contact us!

When will you book my flight?
We will call you approximately four to six weeks prior to the conference to book your flight, and we will pay for a round-trip ticket from your departure destination of choice. We can’t guarantee you will be on the airline you want, but we will do our best to accommodate your preferences.

I am a planner who is driving to the conference. Will I be reimbursed for my travel?
You will receive a pre-set transportation reimbursement when you check in at registration. We don’t cover parking expenses, so be prepared for this cost.

Where will I be staying?
Your Marketplace coordinator will set up your reservation at the host hotel. If you have not yet received a confirmation contact your coordinator or rejuvenatemarketplace@collinsonmedia.com.

Why does the hotel confirmation I received via email from my hotel have a rate on it (planners only)?
The email confirmation you received from your hotel might show a room rate, but attending as a planner, you will not be responsible for this charge. However, you will be asked to put down a credit card for incidentals when you check into your hotel. Incidentals are not covered by Rejuvenate Marketplace.