Webinars

Past Webinars
Building strong relationships and friendships is crucial to our success. Belonging to a community like the meetings industry gives us a sense of identity, and helps us understand who we are and feel part of something larger than ourselves. Join this session to learn how to make the most of networking opportunities at industry events.

Learning Objectives
1. Learn how to better prepare for networking events.
2. Discover keys that will help you overcome the fear of entering a large room and initiating conversation.
3. Explore fresh tips you can use when following up with new people you meet.
Michael J. Lyons is an author, professional speaker, actor, entrepreneur and former hospitality industry executive. Lyons spent more than 40 years in senior-level management roles in the meetings/travel industry, including stints with CIGNA, Carlson Wagonlit Travel, Global Events Partners and EGR International. Before going out on his own in 2014, he was exhibition director of IBTM America, a premier trade show organized by Reed Exhibitions—the world's largest trade show management company—based in London.

As a prolific and experienced professional speaker, Lyons delivers talks in the U.S. and abroad on how to achieve goals, pursue your passion and enhance your personal brand, among other topics. His easygoing style and humorous anecdotes, coupled with fun exercises and interactive group involvement, keep audiences engaged throughout his presentations. In 2017, Lyons released his book "Set Yourself Free: Daydream it... Believe it... Achieve it!" to widespread acclaim.
If you have any questions about this session, please contact Hayley Panagakis.
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Information is power, especially when it comes to consolidating meeting activity and spend data to enhance negotiations and deliver ROI. Meetings are big investments, and stakeholder expectations for measurable, value-based outcomes are at an all-time high.

Additionally, the implementation of Strategic Meetings Management (SMM) standards by corporate and association planners has made it essential to track and access key meeting and spend data at all phases of a meeting’s life cycle.

In this high impact webinar, attendees will examine a variety of topics that drive the process to track and leverage data to ensure strategic negotiations, cost savings, contract risk mitigation, added meeting value and ROI.

Learning Objectives
1. Understand trends validating the need for a spend data management process.
2. Examine the umbrella of meeting data categories to track and incorporate into an action plan.
3. Learn how to utilize data to assure value-based outcomes.
4. Discover specific metrics to define, measure and report success.
5. Review methods to break down data in silos and strategies to drive maximum value.
6. Discuss methods to communicate real meeting value to managers and stakeholders.
Robyn Mietkiewicz, CMP, CMM, is senior director of global meeting services at Meeting Sites Resource. MSR is a global strategic meeting management solutions organization with a 23-year track record of meetings excellence. This includes global hotel sourcing, custom contract negotiations, meeting project management and SMM consulting.

Mietkiewicz contributes articles to trade publications and speaks at many industry events. She also presents custom strategic education for planning and procurement teams. Mietkiewicz has served on many hotel and CVB advisory boards, is a past president of the MPI Orange County Chapter and was recognized as the 2014 MPI RISE Award–Member of the Year.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.
Are you struggling to grow your event? Do you need help getting things done? Without volunteers, many highly driven professionals routinely find themselves plagued by projects, missing crucial deadlines and struggling to tackle their never-ending to-do lists. Escape feeling overworked and overwhelmed by building a budget-friendly team of skilled, reliable and loyal volunteers.

Learning Objectives
1. Learn the seven secrets to building a team of lifelong volunteers.
2. Identify the costly mistakes planners can make when managing volunteers and learn how to avoid them.
3. Discover five critical responsibilities every volunteer team leader must know.
Janice Anderson uses her corporate background in communications, marketing and public relations to equip leaders with a strategic approach to organizational growth and expansion. Anderson has supported hundreds of leaders from myriad arenas. Her clients include pastors, ministry leaders, corporate and nonprofit leaders, C-level executives and entrepreneurs. She helps leaders identify and overcome the growth barriers in organizations by implementing strategies that allow them to build, brand and expand their visions.

Anderson and her team have created powerful mentoring, coaching and consulting programs, workshops and products that equip leaders with the tools necessary to increase their influence, impact and income without compromising their message or their mission. Meet Anderson at moruwa.com.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.
Social media communities are rich with diversity and inclusion thought leaders. Twitter and LinkedIn are key tools meeting planners can leverage to source events. This workshop will focus on the process of mining social media sites for value-added resources. You will also learn how to create and manage your own social media presence.

Learning Objectives
1. Learn the key components of an effective social media strategy for both your personal and your event’s brand.
2. Find tools to minimize the time you spend managing social media presence.
3. Utilize techniques to find credible diversity experts you can leverage or partner with at your events.
Simone Morris is president and founder of Simone Morris Enterprises LLC. Her company offers employee engagement consulting, leadership training, career management coaching and speaking services. She is an award-winning diversity and inclusion leader who has been recognized by Diversity Best Practices, DiversityMBA and Diageo.

Morris previously spent two decades in corporate America. She has extensive leadership experience and holds an MBA from the University of Connecticut. She also holds the Associate Certified Coach credential from the International Coaching Federation, as well as the certified Project Management Professional distinction from the Project Management Institute. She also serves as an adjunct faculty member for the American Management Association.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.

RFP Spaghetti

1 hour toward CMP-IS Domain B: Project Management
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The RFP process used to be time-consuming and labor-intensive. Then came technology to make things simpler. Your work might be simpler, but is it streamlined and strategic? Or are you sending RFPs out to see what will stick? This session will show you how to get back to strategically targeting RFPs while using some newer tools as well.

Learning Objectives
1. Review elements for targeted site searches and RFPs.
2. Name three ways CVBs can assist with your RFP process.
3. Gain insights on how RFPs are evaluated and how yours can rise to the top.
Carolyn Browning, CMP, CMM, is chief solution strategist at MEETing Needs, LLC. She began her career in the meetings industry on the corporate side, handling customer events and sales meetings at both Sprint and GE Capital. She then ventured out on her own and never looked back.

Passionate about meetings and education, Browning seeks to share her knowledge and experience with others by leading prep classes for CMP certification, speaking to planners about how to improve their meetings to engage and inspire audiences, and helping clients design and execute impactful events.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.

How to Be a Networking Ninja

1 hour toward CMP-IS Domain F: Stakeholder Management
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Are you sick of planning (and attending!) networking events only to come home no further ahead of the game? If so, this session is for you. In this informative webinar, you'll learn how to instantly captivate others. You'll also discover the right lines to steer conversation toward creating a profitable relationship... and much more!

Learning Objectives
1. Structure an elevator pitch that leaves people begging for more.
2. Learn what questions to ask to get the most out of your networking.
3. Use your body language to get anyone to be open with you.
4. Learn how to elegantly get out of any conversation.
Traci Brown is a body language and unconscious persuasion expert. Through dynamic presentations, she helps groups learn the tools to hear “yes” more easily and more often.

Brown is a frequent guest on local and national TV shows, decoding body language of celebrities, politicians and those involved in current events. She also trains lawyers on how to pick and persuade a jury based on body language. Additionally, Brown is a three-time USA Cycling Collegiate Champion and former member of Team USA.

Brown is president of National Speakers Association Denver Chapter. She’s author to two books, “Body Language Confidential” and “Body Language for Profits.” She holds a business degree from the University of Colorado and is a certified master practitioner of neurolinguistics, hypnosis and Hawaiian Huna.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.
This high-energy, solution-driven presentation speaks to the core of why some leaders stand out in a crowd compared to others with the same set of skills. More than likely those leaders have created an authentic brand supported by core values differentiating themselves from others. Reflecting on your supporters is a mindset and a time-tested, real-world process. Attendees will leave this session with tips, tools and techniques that can be applied on the job immediately.

Learning Objectives
1. Recognize how your brand assists in opening doors for you.
2. Determine your core values and the passions that drive you.
3. Develop a process for managing your brand champions.
It's no surprise Michele Wierzgac’s work has been dubbed by the media as "Business Solutions From the Lady on the Harley." Keynote speaker and author, Wierzgac is a symbol of navigating business solutions with high energy, audience engagement and on-your-feet participation. She has presented to prestigious organizations worldwide and is an adjunct professor. Wierzgac is the author of the book, “The Talking Stick: A Guide to Reflecting on Your Personal Brand” and is available for meet-and-greet book signings after every presentation.

In her spare time, Wierzgac is a riding coach for Harley-Davidson's Motorcycle Riding Academy. She has a master's degree in educational administration and leadership from Illinois State University, where she also earned an undergraduate degree in physical education and athletic coaching while playing volleyball on an NCAA scholarship.
If you have any questions about this session, please contact Hayley Panagakis.
Stress is optional? Says who? This session is for the superachiever event prof who wants to supercharge his or her workdays and enjoy off days too. Combat the stress of time pressure, burnout and mental demands with these five powerful keys and make every week your best ever. Learn how to thrive amidst daily challenges by turning them into fuel for your day. You'll laugh, give “high-fives,” and leave with enhanced planning focus, a renewed sense of purpose and the confidence to succeed no matter how packed your schedule is tomorrow.

*Download the handout you’ll need for this session, here: http://bit.ly/2cZvFyt

Learning Objectives
1. Build a daily success ritual making goal achievement easy and fun.
2. Identify and eliminate the distractions leading to negativity.
3. Create healthy boundaries between work and home life.
Adam Timm is an author, award-winning speaker and stress-resilience expert, bringing inspiration and powerful tools to thousands across the country. Audiences love Timm’s high-energy presentation style and stories from the front lines. Timm shows teams how to handle stressful moments, sharing his experiences from more than 10 years as a 911 operator for the Los Angeles police. He brings his unique insights to events and empowers teams to get more accomplished… and have more fun. Timm is a board-certified stress management consultant and author of two books including the No. 1 best-seller, “Stress Is Optional! How to Kick the Habit.”
If you have any questions about this session, please contact Hayley Panagakis.
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As global business continues to expand, understanding the cultural dynamics of a country can be helpful in providing insight for why people act the way they do and the appropriate way you should act while in another country or working with individuals from other countries.

Etiquette is all about human social behavior. Each country has a “code of behavior,” which covers right and wrong, improper and respectful ways to act and behave. Passed down by generations, this code is based on basic cultural values and beliefs. Respecting and acknowledging these cultural customs can advance individual business success in working with these cultures.

This sessions reviews proper behavior in everyday situations from dining to gift giving to basic manners and daily cultural taboos. Resource tools will be available.

Learning Objectives
1. Understand the importance of learning about other cultures and their “code of behavior.”
2. Position yourself for greater success in international business meetings by ensuring a proper first impression.
3. Gain resources for further research and reference tools when working with other cultures.
Larissa J. Schultz, CMP, MHA, is an advocate of continuing to grow through learning and forward momentum. She has been actively involved in the meeting management industry for more than 19 years and is the founder and owner of LJS Meeting Strategies, a meeting management, training and consulting company based in Los Angeles. Her background and experience as a meeting planner includes working with corporations and associations planning both domestic and international conferences and meetings.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.
This high-energy, highly visual session follows Hollywood event producer Austin Johnston—owner of AKJOHNSTON Group—who will share tips, advice and case studies of new ideas, advanced technology and flawless executions with cutting-edge design. Learn the simplest of suggestions and ideas for conferences or complex subjects like projection mapping and digital art experiences. This session will be formatted with edited video for a high-energy flow through various ideas and studies and will open up for a live Q&A.

Learning Objectives
1. Discover actionable and innovative solutions for common technology needs.
2. Explore design elements and inspirations to build engaging shows for your clients.
3. Have fun while interacting with case studies and receive world-class advice.
At 17, Austin Johnston started an event lighting company and scaled it into his first business, X Events, which he then left to work for an enormous theme park lighting company. He started design, management and production company AKJohnston Group in 2008, and despite launching during the Great Recession, his company has grown 300 percent every year for the last eight years. Part of that success may be attributed to having technical production and custom fabrication capabilities under one roof. He manages a talented team of designers and engineers who push the envelope when it comes to design and materials, and meld them both with out-there technology. Though based in Orange County, California, Johnston has worked in seven countries and 20 states for the likes of Gucci, Keurig, Rolls-Royce, Toyota and Vitaminwater.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.

The Law of Doing Good Things

1 hour toward CMP-IS Domain C: Risk Management
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In our litigious society, anyone can be sued for anything—even good things! In this unique and informative session, participants will consider scenarios highlighting the liability issues associated with integrating social responsibility into the meetings industry. We will discuss the parameters of food donation laws and explore the realities and myths of Good Samaritan laws, including the less well-known “Bad Samaritan” laws. Find out who is really protected under the Volunteer Protection Act. You can and should do good things… but you should also protect yourself and your organization along the way.

Learning Objectives
1. Develop effective food donation policies and programs.
2. Communicate the limitations of personal risk to
potential volunteers.
3. Evaluate the risk and responsibility for rendering aid
(or failing to render aid) to those in need.
Tyra Hilliard is a speaker, writer and coach, as well as a professor of business, hospitality and event management. She has been honored for her professional achievement as an educator and uses her diverse and unique background to reach learners young and old, from college freshmen to seasoned professionals.

Tyra is one of the only people in the world with a law degree, a Ph.D. in hospitality and a CMP. Her industry experience includes working as an attorney, a meeting planner, a catering manager and a CVB sales manager.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.
When attendees are involved in teambuilding, they might think they’re on a one-way train to snoozeville. Many would describe teambuilding as long, boring and expensive, but it doesn’t have to be. Learn a new model, its science and the laws of fun from the man whose company has delivered more fun than anyone in the world: Nick Gianoulis, founder of The Fun Dept. and co-author of “Playing it Forward.”

Learning Objectives
1. Know why fun matters at work.
2. Learn the model, science and laws of fun.
3. Find out how to effectively implement fun within the workplace.
Nick Gianoulis is founder of The Fun Dept.—a consulting and training company that has been featured on CNN, BBC News, The Washington Post, TEDx and numerous other media outlets, and has clients ranging from Fortune 100 companies to those with as few as 10 employees.

Known as “The Godfather of Fun,” Gianoulis began his company after experiencing firsthand the enhanced culture and business results of fun during his 20-year corporate management tenure with a company that embraced a work-hard-play-hard culture. Gianoulis is also co-author of “Playing It Forward.”

His company has delivered more fun in the workplace than any other company in the world. Gianoulis believes building brief, consistent and engaging activities into the corporate culture is more important than ever thanks to the presence of millennials, who will make up 75 percent of the workforce by 2025.
If you have any questions about this session, please contact Hayley Panagakis.
As more people embrace social media, our need to draw a line between professional and personal lives becomes even more important. This session will explore our abilities to persuade and delve into how personal and professional influences can be used for good or evil.

Learning Objectives
1. Understand our need for social media.
2. Navigate the seas of social media at work and its best practices.
3. Use social media to influence your professional relationships and develop your personal brand.
4. Draw the line between personal and professional.
Jared Beard has been a super nerd from the minute he and his evil twin brother hacked away at the innards of their Commodore 64. With more than 20 years as a youth leader, educator, paradigm shifter and IT mega-geek, Beard has been at the bleeding edge of all the good and bad the Internet has offered. As a Web/media business owner, information technology director and instructor in MBA and MSIS programs at Kelley School of Business at Indiana University, Beard entertains and challenges audiences while sneaking in just enough theory and real-world knowledge to help planners hash out their next steps into this brave new world.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.
Everyone can be a leader, regardless of his or her position. Whether you’re executive director, manager or a volunteer, leadership is about influence. How much influence do you have? To be an effective leader, you must be able to influence yourself—through evaluating and managing your own behaviors and habits—before you can influence others and ultimately your organization or community. After conducting 9,000 individual executive coaching sessions and dozens of strategic planning meetings with associations, businesses and boards of directors, Dean Savoca has compiled eight essential attributes of successful leaders into one dynamic program based on his Wheel of Influence, which challenges and benefits leaders of every level of experience and organization size.

Learning Objectives
1. Discover eight attributes of successful leaders.
2. Create your own Wheel of Influence to guide professional development and leadership growth.
3. Pinpoint a specific area to work to balance your Wheel and achieve a higher level of influence.

*Download the materials you’ll need for this session, here: http://bit.ly/1ooOSgA
Dean Savoca, M.Ed., BCC, spent his early career in the hospitality industry as a travel director and account manager for Maritz for nine years, and as a general manager of a Colorado-based destination management company. Now a performance management and results expert, Dean works at the company and association level as a keynote speaker and conference facilitator; at the team and department level as a management and sales trainer; and at the individual executive level as a coach. Whatever the format, Dean guides people through processes that focuses their attention on core issues and rallies them to action. The result is a better bottom line that’s boosted by improved performance, higher productivity and more cohesive teamwork.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.

Creating Amazing F&B Experiences on a Limited Budget

1 clock hour toward CMP-IS Domain D: Financial Management
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The food and beverage served at events can either amaze your attendees or leave a bad taste in their mouths. With limited budgets, higher food costs and a greater need for personalization, it’s important now more than ever to work effectively with catering managers and chefs to create added value, even on a limited budget. Learn new ways to tantalize attendees with creative menus and food service methods.

Learning Objectives
1. Learn how to be creative while keeping costs low.
2. Identify creative food service methods.
3. Communicate with caterers and chefs to stretch their budgets effectively.
4. Personalize meals without fret.
A speaker, consultant and hospitality and events industry trainer, Tracy Stuckrath, CSEP, CMM, CHC, is president and chief connecting officer of Thrive! Meetings & Events. Her firm specializes in educating the meetings industry to reduce risk, maximize budgets and improve customer experiences through safe, delicious and healthy F&B, specifically with special dietary needs.

Based in Atlanta, Stuckrath serves on the Slow Food Atlanta board of directors and recently chaired the FARE Walk for Food Allergy Atlanta and the 2015 Allie Awards.

Stuckrath has been named one of the top 25 women in the meetings industry and a 2014 meetings trendsetter. She also has won awards for best corporate/association event and best public fair or festival.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.

Audience Engagement Techniques That Really Work

1 clock hour toward CMP-IS Domain G: Meeting or Event Design
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Today's audiences need to be highly engaged immediately—if we don’t give them rich experiences, they’ll leave either physically or by diving into their devices. Presenters are competing for the attention of demanding attendees who have low tolerance for talking heads, short attention spans, and diversions from their phones and other devices. In this session, Shawna Suckow, CMP, will discuss how evolving technology, culture and generations have changed how we meet and learn. We’ll delve into the evolving adult learning theory and how to capture the attention of participants in new ways.

Learning Objectives
1. How to kick your conference into high gear in 15 minutes
2. What not to do, unless you want to kill engagement (especially with millennials)
3. Methods for enriching the attendee experience and engaging even the toughest skeptic
Shawna Suckow, CMP, has been a planner for more than 20 years. Today, she is Founder and Chairwoman of SPiN, the 2,500-member Senior Planners Industry
Network. Suckow works with planners to provide strategic networking and rethink audience engagement at their conferences. She also works with CVBs to help them market more effectively to today’s planners.

Suckow has been named part of the 2015 list of Top 100 Women Business & Tech Speakers, the 2015 Top 25 Women in the Industry, Top 25 Most Influential in the Meetings Industry in 2012, 2013 and 2014, and Planners' Favorite Speakers of 2014 and 2015.
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.

7 Sticky Strategies to Engage Today’s Diverse Audience

1 clock hour toward CMP-IS Domain G: Meeting or Event Design
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Want your meetings to attract a diverse audience within your organization? Join former National Speaker Association President Lenora Billings-Harris, CSP, for fun yet straightforward tips and techniques to help you connect. In this webinar, Billings-Harris will unveil creative ways to apply the principles and techniques of inclusion that grab and keep audience attention. Her seven tips will enhance your ability to design great meetings, as well as help your presenters deliver powerful messages that stick long after the conference has ended.

Learning Objectives
1. Discover creative ways to apply the principles and techniques of inclusion that maintain audience attention.
2. Find ways to enhance your ability to design great meetings.
3. Learn to help your presenters deliver powerful messages attendees will remember.
Diversity and inclusion are a full-time focus for Lenora Billings-Harris, CSP, past president of National Speakers Association as well as 2014-15 president of Global Speakers Federation. Through keynotes, workshops and organizational consulting, Billings-Harris partners with clients to help them build effective relationships that leverage diversity to increase inclusion, employee engagement, customer satisfaction and bottom line results. She is also co-author of “Trailblazers: How Top Business Leaders are Accelerating Results through Inclusion and Diversity” and author of “The Diversity Advantage: A Guide to Making Diversity Work, Third Edition.”
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.
To boost or not to boost? Is Twitter even worth it? How exactly do I use Instagram? We'll be frank and give you our honest opinions about all of the platforms and how and when to use them.

Why should you listen to us? Because we're three experienced editors who use social media to push out content daily across multiple platforms and drive audience reaction, connect with attendees on-site at events and also make a profit for our company.

Don't fret. Hang with us and we'll help you sort through it all by getting back to basics.

Learning Objectives:
1. Use analytics to get to know your audience
2. Manage social media on-site at events
3. Embrace trial and error
Stephanie Davis Smith, Editor-in-Chief
Kelsey Ogletree, Executive Editor
Natalie Dupuis, Associate Editor
**Please contact Hayley Panagakis to receive your certificate of attendance for this session.

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